Contact the information desk
Email cs@sy-labs.net. Please include the game name, app version, device model, and a brief description. Screenshots are optional; remove any unrelated personal information.
Delete an account or cloud data
Email a data deletion request, stating that it concerns The Library’s Children. Include an in-game support/user ID if available and the linked sign-in provider. We will explain any additional ownership verification needed. Do not send passwords, tokens, identity documents, or payment details in the initial request. The request covers our linked account records, cloud progress, puzzle states, achievements, and associated backup records. You may request a narrower deletion where technically possible.
What happens next
After ownership is verified, active-system deletion is completed within 30 days and residual backups expire within 90 days. Records that must be kept for a specific legal duty or dispute are isolated and used only for that purpose; we explain any exception that applies. Deleted progress may not be recoverable. Deleting our account data does not delete your Apple, Google, or other provider account or automatically erase data independently held by advertising providers.
Local data and advertising choices
To remove device-only saves, use the app’s data controls if available or your device’s application-data deletion controls. Removing the app alone does not request deletion of cloud data. Use in-app privacy controls where provided and device privacy settings to manage advertising choices. For further requests, contact us or the relevant provider through the links in the Privacy Policy.